SHOPPING

How do I place an order?

Choose a product, and size and quantity “add to cart” a Green message will appear “VIEW CART → Product successfully added to your cart. Please checkout within the time indicated (just under an hour) or this item will be removed from your cart. You can then continue shopping or proceed to check out. Please note that items will only stay in the cart for 1 hour, after that it will be back up for sale. In “checkout” there two address sections Billing Address – this is your postal address Shipping Address – this is your physical address where the courier needs to deliver the parcel, please make sure you type in an address where there is someone from 8am-5pm on Mondays-Fridays. Lastly choose your payment method, Payfast – Instant Eft, Credit or Debit Card or SnapScan (please just note you will have to register an account with Payfast, but it’s a very secure site, used by all the major online stores)

Which payment methods are available?

Instant EFT, Credit Card, Debit Card, Snapscan and PayFlex

Do I need to email my proof of payment when paying with EFT?

Yes, usually your bank gives you the option of entering the recipients email address when you load up the beneficiaries banking details. If your bank doesn’t give you this option you are welcome to email your proof of payment directly to hello@vintagelover.co.za and state your name and surname as a reference.

How does sizing work?

All items are listed with a sizing chart, to confirm the size and measurements of the garment simply refer to the chart and the description, and compare it to your measurements.

Do you offer gift wrapping?

Of course we do! All our items are wrapped beautifully, to make each and everyone feel special. Parcels can be sent directly to the recipient. If you have any special requests please get in contact with us and we will do our best to accommodate you.

SHIPPING

When can I expect my parcel?

Once you’ve placed your order, there is a 72hour processing time. Please note on t-shirt orders there can be processing time of up to 5 working days. If the order is urgent please make sure to check with us before ordering. T-shirts will from 24 April only be shipped on Wednesdays. Orders placed after Tuesdays at 2pm will only be shipped the following Wednesday. The processing time depends on how busy we are. Each order is packed with love and care which takes time. Once your order has been collected or mailed, we send you the tracking details. Tracking details can not sent before it has been collected or processed. You will need to follow your parcel up online, so please make sure you have given us a valid email address and cellphone number. Invalid contact details means processing takes longer. But please do note ordering over the festive period comes with delays. This is an unfortunate part of this time of year. So please be aware of this. If you are unsure of your delivery period contact us so we can let you know hello@vintagelover.co.za if you need it before a certain date, please let us know so we can let you know what extra fees are applicable.

What qualifies for courier / postage / aramex?

We use Fastway Couriers. Couriers are used for all major city centers. Postage or Aramex applies to all rural areas. Free Delivery is Postage. If you have any questions or queries, please email to find out which applies to you.hello@vintagelover.co.za

How long do deliveries take?

Fastway Courier Western Cape 1-3 working days (after your processing time) Rest of South Africa 2-5 working days (after your processing time) Please note we are not held liable for the delivery times once the parcel has left our procession. Aramex Courier 1-3 working days (after your processing time) Postage 2-16 working days, and you will need to collect your parcel from the local post office. Over night courier This can be done with prior arrangements and at special requests. You would have had to email us prior to ordering to make sure that we are well aware of the situation. But it does come with extra fees as special arrangements need to be made in order to accommodate this. We still can not guarantee overnight delivery. It may take a day or two longer. Depending on how busy the couriers are.

What's the difference between postage and courier?

Postage means an item is sent via the post office, you will receive a slip with your tracking number on and it will then have to be collected from your local post office, please insure that you take an ID or drivers license with you. Courier delivers straight to your door. But please note our courier service only delivers in major cities, not rural areas. If you do want an item couriered to a rural area it will have extra costs. Feel free to contact us if you have any questions

Do you ship overseas?

Yes we do!

GENERAL

Do you have a physical store?

Yes we do! Claremont - 10 Vineyard Road, Claremont (Next to The Lot) 062 353 4754 Shop hours: Monday-Friday 9:30am-5:30pm Saturdays and public holidays 10am-4pm Stellenbosch 25 Plein Street 074 343 1638 Shop hours: Monday-Friday 9am-5pm Saturdays and public holidays 9am-2pm

What is considered vintage?

Vintage garments are usually second hand garments, dating back a few years and even much older. Sometimes we are lucky enough to find vintage garments that have not been worn, in this case we will clearly state this in the description. All our vintage garments have been washed, cleaned, checked for any damages like mismatched buttons and broken zips, etc and are ready to wear.

Where does it all come from?

Some of our garments have been locally manufactured, in that case it’s clearly indicated in the description. Certain garments have been sourced overseas from various countries, in that case it’s clearly indicated in the description. Basically you are getting the cream of the clothing crop! Nothing but the best for Vintage Lovers.

Can I collaborate / work with the brand / set up an interview?

Simply email us at hello@vintagelover.co.za we would love to hear from you!
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