Terms & Conditions

Terms and conditions

This website allows users to shop for new and vintage items such as clothing, shoes, accessories, intimates etc. online. All users and buyers on this site are bound by the terms and conditions.


Orders

When purchasing an item, you (the buyer) enters into a purchasing contract with Vintage Lover. The purchasing contract will be complete once the buyer has placed an order and Vintage Lover has received and accepted payment.

Items can not be reserved.

The availability of an item should be indicated on the website and Vintage Lover will make every attempt to remove items that are sold out. If an order is placed for an item that is sold out, Vintage Lover will refund the amount of said item.

Vintage Lover reserves the right to refuse orders that it suspects are fraudulent, such as purchases with a stolen credit card. Documentation may be requested to complete necessary fraud checks and an order may be cancelled if said documentation is not received. In the event of a fraudulent order being placed on Vintage Lover, buyers are advised to initiate a charge back via their bank in order to be refunded.

When placing an order by credit card, transaction details are presented to the bank for authorisation. If you are authorised to use the credit card and there is sufficient funds to cover the order, payment is usually immediate.

When placing an order by EFT, please be sure to use your order number. The order will be processed once the amount is placed over by your bank which can take up to 3 days.


Shipping

Products will be shipped as per the stated shipping times, which will take 1-2 days to process, it will then be shipped. As soon as it’s shipped the tracking information will be sent.
Vintage Lover delivers / mails anywhere within South Africa, either door to door or to post office counter depending on the delivery address. Door to door deliveries are sent to a street address in major city centres only. Items will only be sent by post to rural areas when door to door is not available.

All major city centres items are delivered via courier or postage, rural towns are postage only.

PO Box deliveries are done, you will get a slip in the mail and will need to collect from the post office counter.

The post office will notify you when the parcel is available at the post office for collection. You are also able to track your parcel online and can collect using the tracking number and a valid South African ID or drivers license.

Couriered parcels should be tracked online by the customer to check when delivery will take place. Please insure that a valid street address is provided, where someone is always available for receiving of goods, as well as working cell or home numbers.

Please note that actual shipping times may vary slightly and are an estimation only.

Once a parcel has left Vintage Lover’s possession, we are no longer responsible. Should your parcel be late, or stuck in transit during strikes, or stolen, it is not our responsibility. Parcels are all insured, and the value of the lost parcel will need to be claimed from the courier company or post office. Vintage Lover is not liable for any lost or damaged goods.


Errors

Vintage Lover will try it’s best to display all item and delivery costs accurately. In the event that an incorrect item or delivery price is displayed, Vintage Lover will not be obliged to supply item(s) at the incorrect price. Vintage Lover will however return payment made on an incorrectly priced item if the buyer chooses to cancel the order.

If payment fails due to incorrect information, insufficient funds, or another similar problem, the purchase will not be successful.

Vintage Lover reserves the right to take the website offline for maintenance or in emergency cases. While all attempts will be made to avoid it, Vintage Lover cannot be held responsible for data loss, checkout or payment problems.


Cancellation Policy

Unfortunately there is no cancellation once the order has been placed and paid for.


Refunds

Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.


Returns and Exchanges

Vintage Lover reserves the right to refuse a return or exchange.

You will either receive a refund, or have the product repaired or replaced, depending on the situation.

It is your responsibility to check the sizing guide to ensure that the item will fit you. Vintage items are mostly second hand and are washed, cleaned and checked for quality. If there is a problem with an item, please inform Vintage Lover within 24 hours of receipt and send the item back within 48 hours.

Exchange-only products may only be replaced with a similar product. If we are unable to provide you with the desired size or style we will process a refund to you.
Products eligible for return or exchange may be refunded via EFT.
Please note that shipping fees are not refundable.

We do not accept returns on the following: swimwear, any vintage items, intimates, sunglasses, hats, or footwear (Footwear once it has been worn.)


Return Exclusions

You may not under any circumstances return the following:

Non-defective products that have been “made to order”. (You will be notified in the relevant online sale if the products are “made to order”.)

Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by Vintage Lover.


Shoes

  • Please Note: Most the shoes that are currently in stock are vintage, in other words second hand shoes.
  • This means the shoes have been worn.
  • All the shoes have been checked and repaired if necessary.
  • Upon purchasing your shoes you will receive a 2 week guarantee, this is from date of purchase.
  • Should anything happen to your shoes within the 2 week guarantee (for example they break or tear) you can return them. I will have them repaired and returned to you. Vintage Lover will cover the postage for this process.
  • If you purchased your shoes via post and once they arrive you aren’t entirely happy with them, the exchange policy applies (see above). In this case please make sure you contact Vintage Lover immediately, hello@vintagelover.co.za
  • Please check the sizing guide and measurements to ensure that you are aware of the size of the shoe before purchasing

Clothing Policy

Please note that in the description items have clearly been described as vintage or new.

Vintage items are mostly second hand items, all these items have been washed, cleaned and checked and is ready to wear.
It is your responsibility as the customer to ensure you have checked the sizing guide to make sure the item will fit and that you understand you are either purchasing a new or a second hand garment.
Therefor if you need to return a garment please contact us within 24hours of receiving the garment so arrangements can be made for either an exchange or a refund. This applies for new garments NOT vintage.


Handbag Policy

Please note we stock new and vintage handbags.
Vintage items are mostly second hand items, all these items have been washed, cleaned and checked and is ready to wear.
Therefor if you need to return an item please contact us within 24hours of receiving the item so arrangements can be made for either an exchange or a refund.
Please ensure that you have checked the description carefully before purchasing


Sunglasses Policy

Please note all sunglasses are brand new UV400 sunglasses.
They are of excellent quality, but need to be handled with care.
We do not offer any returns on the sunglasses, descriptions are accurate, so please make sure you are aware of the colours of the sunglasses before purchasing.


Swimsuit and Underwear Policy

Vintage Lover does not accept returns or process exchanges for swimsuits, underwear and intimates.


Jewellery Return Policy

Faulty or broken jewellery may be returned for either an exchange or a refund.

Please note that chain measurements are done accurately according to the customer’s length, therefor once it has been made up according to specifications it can not be returned.


Auctions

Upon bidding on an auction you are agreeing to the terms set out by Vintage Lover.

When placing a bid, you are agreeing that you have reviewed all the information on the product, and that you are aware of the sizing, condition, and fit of product.

All sales are final, no returns, no refunds, no exchanges.

Upon having the winning bid and rejecting the bid, the customer will be blocked from two future auctions, due to the inconvenience caused to Vintage Lover and the other bidders.

Accepting the winning bid, payment will need to be made within 24hours and shipping fees are R55 extra.

Vintage Lover maintains the right to reject any bid by a customer.

Vintage Lover maintains the right to cancel any sale or bid on the product.


Intellectual Property

Vintage Lover retains copyright and all other rights to listings, services, images, videos and all other information on this site. Unauthorised modification, duplication, publication, exploitation or disclosure to third parties is strictly prohibited.


Changes in General Conditions

Vintage Lover reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T’s & C’s every time you transact on our website.

We reserve the right to ban any individual uploader or website domain from using our services for any reason.


Security

Anyone downloading or trying to download malware or damaging coding on this site, or who tries to gain unauthorised access to any page on this site, will be prosecuted.

Vintage Lover will claim civil damages from such person if Vintage Lover suffers any damage or loss.

You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party.

You allow Vintage Lover to take all steps reasonably possible to ensure the integrity and security of the site and in the administrative office.

All credit card transactions on the site are protected by SSL (Secure Socket Layer) encryption and reinforced by various encryption processes with the aim of offering the most effective possible protection of any sensitive information. Vintage Lover has no access to any confidential information regarding your payment method.

Only Vintage Lover’s banking partner will access confidential information (such as your credit card number, expiry date, CVV etc.) from time to time.


Indemnity

Vintage Lover is responsible for adhering to the Consumer Protection Act 68 of 2008 (“CPA”) with the sale of any products from the site. Similarly, Vintage Lover is responsible for adhering to articles 43(5) and 43(6) of the Electronic Communication and Transactions Act in terms of payment systems and security.

However, neither Vintage Lover nor any of its representatives will be held responsible for any loss or accountability of any kind that arises from the use of (or inability to use) this site, its services or content.

Furthermore, Vintage Lover provides no guarantee, implied or otherwise, that the content or technology attached to this website is free or errors or omissions. Nor is there any guarantee whatsoever that service will be 100% uninterrupted or faultless. We encourage you to report any possible malfunctions and errors by emailing hello@vintagelover.co.za

It is your responsibility, before accepting these Ts & Cs, to determine whether the service available through this website satisfies your individual needs and is compatible with your hardware or software. Information, ideas and opinions expressed on this web site should not be regarded as professional advice, or as Vintage Lover’s official stance.

We encourage you to obtain professional advice before taking any action on the strength of information, ideas or opinions expressed on this site.


Applicable Laws

This site is offered, controlled and run from the Republic of South Africa. As such it is governed by South African legislation, and subject to the disputes clause in these Ts & Cs.

You and Vintage Lover are subject to the non-exclusive jurisdiction of the South African courts. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions.

Should any court or qualified authority find that any of the terms are invalid or unenforceable, the remainder of the terms and conditions will remain standing, despite invalidity or unenforceability of an individual term.


Privacy

Vintage Lover has to take all reasonable steps to protect your personal information. For the ends of this clause, “”personal information”” is defined according to the details in the Promotion of Access to Information Act, number 2 of 2000 (PAIA). This information can be downloaded here.

Vintage Lover is authorised to gather, store and use the following of your information:

Name and surname
Date of birth
Sex
Citizenship
Nearest city
Non-personal click patterns
Email address
IP address, and
ID or passport number

Vintage Lover is entitled to gather, store and use the above information for the following purposes:

1. To greet you when you access the site

2. To inform you (if you have agreed to this) of facts regarding your access and use of the site

3. To inform you (if you have agreed to this) of competitions and promotions offered by Vintage Lover

4. To set up non-personal statistics about internet habits, click patterns and access to the site

5. To verify your identity when you make a transaction through www.vintagelover.co.za

6. To ensure the products are received by the addressee

7. For remarketing purposes

8. The above information is either gathered electronically through the use of “”cookies””, or provided by you voluntarily. You can regulate the use of “”cookies”” independently with your personal search engine settings

9. You can choose to not receive any direct marketing information from Vintage Lover.

Vintage Lover is entitled to gather, store, compile and share any information gleaned from you, subject to the following conditions:

Vintage Lover may not make any of your personal details public unless you have agreed to it, or unless it is required for the purposes of any judicial process.

Vintage Lover may compile, use and share any information that has no bearing on any particular individual, and Vintage Lover owns and reserves the right to non-personal statistical information gathered and complied by Vintage Lover.

You acknowledge and agree that certain personal information (such as your full name, delivery address, email address and contact details) may be passed on to the courier company to ensure delivery of the products you have bought.”


Data access

Vintage Lover will also remove your data from our database on request, unless there is a legal reason why we need to keep the data. Access can be gained, the data can be corrected, and any concerns related to the use of your data can be raised by writing to hello@vintagelover.co.za


Analytics

Vintage Lover uses various tracking programs offered by third parties such as Google Analytics, a web analytics service provided by Google Inc. (“Google”). This program uses cookies, which are text files placed on your computer that provide the analysis and tracking of the usage of the site. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the U.S. and stored there. For further information visit www.aboutcookies.org. You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. By accepting these terms you agree to the processing of your data by Google in the manner described and for the foregoing purpose.

By registering on Vintage Lover you provide your consent to allowing us to communicate various messages relating to promotions, special offers, discounts and the like associated with our online store. The form of communication will include but will not be limited to electronic mail, mobile communications (SMS), telephone calls and direct mail.


Sharing of data

Vintage Lover will not share any personal data with any outside parties.


Changes to terms and conditions

Vintage Lover may, at its own discretion, change these terms and conditions or any part thereof. At such point, it will be your responsibility to read through the revised terms and conditions to ensure you’re satisfied.

If you’re dissatisfied, you have the right to terminate your registration on Vintage Lover.

It will be your own responsibility to visit the website to check whether the terms and conditions have changed, and to make sure you’re satisfied with the changes. If you’re dissatisfied with any changes, you should not use the site in any way.


Terms and discontinuation

These terms and conditions take effect on the date of first publication of the website and continue indeterminately. They may be revised by Vintage Lover from time to time (as described above), for as long as the website continues to exist and be operated. Vintage Lover is entitled to terminate these terms and conditions or close down the website at any time, subject to processing any pending purchases.

If you don’t meet your obligations regarding these terms and conditions, including any incidents about payment and price or an order, and you neglect to rectify such non-adherence within 5 working days after Vintage Lover has instructed you to do so, your access to the service will be blocked.

We have the right to close your account and deny you access to the site, depending on the severity of your actions. Such action on the part of Vintage Lover will not have any negative effect on any damages Vintage Lover may claim.


Copyright and other intellectual property

Any and all copyright relating to the website, including these terms and conditions, is held by Vintage Lover. All rights not expressly given are reserved. You may download, view and print content from this site only for private and non-commercial ends. To obtain permission for commercial use of any content from this site, please send an email hello@vintagelover.co.za

Vintage Lover is unable to edit or screen all content on the site, and will not be held accountable for illegal, libellous or obscene content. We advise you to inform Vintage Lover of any offensive or illegal material.

All content, trademarks and data on this website, including but not limited to software, databases, text, graphics, photographs, icons, links, private information, designs and agreements, are the property of or under licence of Vintage Lover. As such they are protected by local and international legislation and agreements.


Electronic communication

When you sign up for a Vintage Lover newsletter, opt into marketing communication, register an account, conclude a purchase, visit the site or send an email to hello@vintagelover.co.za you agree to get electronic communication from Vintage Lover.

Links, ‘Framing’, ‘Spiders’ and ‘Crawlers’

No person, business or website may be linked to any page on this site without prior written permission from Vintage Lover. Such permission can be obtained by sending an email to hello@vintagelover.co.za

Links to non-Vintage Lover sites given on this website are provided “voetstoots” and Vintage Lover does not necessarily agree with the content of such sites, which Vintage Lover is unable to edit or underwrite.

No person, business or website may use any technology to glean information from this site without prior written permission from Vintage Lover. Such permission can be obtained by sending an email to hello@vintagelover.co.za