Please note in order for your returns to be valid, we need to be notified within 24hours of receipt. This is 24hours within signing for your parcel with the couriers or via the post office. This will be followed up online to confirm at what time and date it was signed for. Anything outside this and your return is not valid. If you will not be receiving the parcel yourself you will need to notify us in advance, so we can be aware of the situation.
We do not accept returns on the following: swimwear, any vintage items, intimates, sunglasses, hats, or footwear (Footwear once it has been worn.)
Only exceptions will be made if said item was damaged from couriers, or a vintage item that we may have missed a flaw. In the case of damages with the couriers we will need to investigate this.
Returns can ONLY be done via the post office. You will need to mail your parcel back in the same condition as it was sent to you, using INSURED postage. This is to insure that the parcel arrives safely with us. Incase anything happens we can then claim it back from the post office. We will supply you with the address where the parcel needs to be mailed back to. This is your only option for a return. There is no drop off or collection point. You will have 48hours to send us the parcel, and we will need a tracking number at the end of the 48hours. In order for us to refund you we will need to wait for it to reach us this can take anything from 5-21 working days. Depending on how busy the post office is. As soon as we have it we will contact you to get the refund sorted out.
The return costs are on the customers expense. We carry the expense to send you a new item. Courier / Postage fees are not refundable. Banking fees are not refundable.
If you purchased an incorrect size or colour, this return and exchange courier fee is at the customers expense.
If you are unclear on anything please email firstname.lastname@example.org
You have adhered to these terms and conditions upon purchasing via the website.