Once you’ve placed your order, there is a 72hour processing time.
Please note on t-shirt orders there can be processing time of up to 5 working days. If the order is urgent please make sure to check with us before ordering.
The processing time depends on how busy we are. Each order is packed with love and care which takes time.
Once your order has been collected or mailed, we send you the tracking details. Tracking details can not sent before it has been collected or processed.
You will need to follow your parcel up online, so please make sure you have given us a valid email address and cellphone number. Invalid contact details means processing takes longer.
But please do note ordering over the festive period comes with delays. This is an unfortunate part of this time of year. So please be aware of this. If you are unsure of your delivery period contact us so we can let you know firstname.lastname@example.org if you need it before a certain date, please let us know so we can let you know what extra fees are applicable.
We use Fastway Couriers. Couriers are used for all major city centers. Postage or Aramex applies to all rural areas.
Free Delivery is Postage.
If you have any questions or queries, please email to find out which applies to email@example.com
Western Cape 1-3 working days (after your processing time)
Rest of South Africa 2-5 working days (after your processing time)
Please note we are not held liable for the delivery times once the parcel has left our procession.
1-3 working days (after your processing time)
2-16 working days, and you will need to collect your parcel from the local post office.
Over night courier
This can be done with prior arrangements and at special requests. You would have had to email us prior to ordering to make sure that we are well aware of the situation. But it does come with extra fees as special arrangements need to be made in order to accommodate this. We still can not guarantee overnight delivery. It may take a day or two longer. Depending on how busy the couriers are.
Have any other questions?
Ask away at firstname.lastname@example.org